WHERE COMFORT MEETS CLASS

Refund Policy

Arkana Motor Inn & Terrace Apartments

  1. Flexible Rate Reservations
  • Amendments or cancellations may be made up to 48 hours prior to 2.00pm on the scheduled arrival date without incurring a fee.
  • Cancellations, amendments, or non-arrivals made after 2.00pm, two (2) days prior to arrival, will incur a cancellation fee equal to one (1) night’s accommodation, charged to the nominated credit card on file.
  1. Prepaid / Non-Refundable Reservations
  • Bookings that require full prepayment, including but not limited to Seasonal Sales, Advance Purchase Rates, Special Offers, or Promotional Packages, are strictly non-refundable and non-transferable.
  • No cancellations, amendments, or credits will be permitted once payment has been processed.
  1. Group Bookings (5 rooms or more)
  • A non-refundable deposit of 30% is payable at the time of booking.
  • The balance is due 14 days prior to arrival.
  • Cancellations, amendments, or reductions in room numbers made within 14 days of arrival will incur a charge equal to the full contracted amount.
  1. Early Departure / No-Show Policy
  • Guests who depart earlier than their confirmed check-out date will be charged for the entire duration of the original booking.
  • In the event of a no-show, the entire booking amount will be charged in full.
  1. Refund Processing
  • Where refunds are applicable under this policy, they will be processed to the original payment method within 7–10 business days.
  • Arkana Motor Inn & Terrace Apartments accepts no responsibility for delays caused by banks or financial institutions.
  1. Force Majeure
  • In circumstances where a booking is cancelled due to events beyond the reasonable control of Arkana Motor Inn & Terrace Apartments (including but not limited to natural disasters, government restrictions, pandemics, or acts of God), management reserves the right to:
    • • Offer a credit voucher valid for up to 12 months, OR
    • • At management’s discretion, apply a partial refund subject to administrative charges.
  1. Third-Party / Online Travel Agent (OTA) Bookings
  • For reservations made via third-party platforms (e.g., Booking.com, Expedia, Agoda, etc.), the cancellation and refund terms of the respective platform will apply.
  • Arkana Motor Inn & Terrace Apartments is not responsible for disputes or delays arising from third-party terms and conditions.
  1. Special Consideration
  • In cases of proven medical emergencies or extenuating personal circumstances, management may, at its sole discretion, offer a credit voucher or partial refund.
  • Supporting documentation may be requested before approval.