WHERE COMFORT MEETS CLASS

Privacy Policy

Effective Date: 1st December 2025

Arkana Motor Inn & Terrace Apartments (“we,” “us,” or “our”) is committed to protecting the privacy of our guests and visitors (“you,” “your,” or “user”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services, visiting our website, or staying at our property, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We collect personal information to provide and enhance our services. The types of information we may collect include:

  1. Personal Identification Information:
    – Name
    – Address
    – Email address
    – Phone number
    – Payment information (credit/debit card details)
    – Passport or Driver’s Licence Number
  2. Booking Information:
    – Reservation details (dates of stay, room preferences)
    – Special requests or requirements
  3. Additional Information:
    – Guest feedback, reviews, or communications
    – Information provided during check-in or check-out
    – Information collected through our website (e.g., IP address, browser type, access times, and referring URLs)
  4. How We Use Your Information

We use your information for the following purposes:

  1. Providing Services:
    – To process and manage reservations
    – To facilitate check-in and check-out
    – To personalize your stay experience
  2. Communication:
    – To send booking confirmations, updates, and reminders
    – To respond to inquiries and provide customer service
    – To send marketing communications and special offers (with your consent)
  3. Operational Purposes:
    – To improve our services, amenities, and facilities
    – To conduct analysis and research
    – To maintain safety and security for our guests and staff
  4. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information in the following limited circumstances:

  1. Service Providers:
    We may share your details with trusted third-party partners who help us operate our business (e.g., payment processors, IT and booking service providers).
  2. Legal Requirements:
    We may disclose your information if required by law or in response to lawful requests by government authorities.
  3. Business Transfers:
    If we undergo a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring organization.
  4. Data Security

We take your privacy seriously and implement a range of measures to protect your personal information:

  1. Encryption:
    – All online data transmissions are protected using Secure Socket Layer (SSL) encryption.
  2. Access Controls:
    – Only authorized staff have access to personal information.
  3. Regular Reviews:
    – Our systems and security practices are reviewed regularly to ensure ongoing protection.
  4. Your Rights and Choices

You have several rights in relation to your personal data:

  1. Access and Correction:
    – You may request access to or correction of your personal information at any time.
  2. Deletion:
    – You may request that we delete your information, subject to legal or contractual requirements.
  3. Opt-Out:
    – You can opt out of marketing communications by following the unsubscribe instructions or contacting us directly.
  4. Children’s Privacy

Our property and services are not directed toward individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a child under 18, we will promptly delete it.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised effective date. We encourage you to review it regularly to stay informed about how we protect your information.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us:

Arkana Motor Inn & Terrace Apartments
📍 Address: 201 Commercial Street East, Mount Gambier SA 5290
📧 Email: info@arkanamotorinn.com.au
📞 Phone: (08) 8725 5433
🕒 Check-In & Check-Out Hours
Check-in is available from 2:00 PM, and check-out is required by 10:00 AM.
If you expect to arrive after hours, please call ahead to arrange your late check-in.

Reception Hours

  • Monday to Friday: 8:00 AM – 7:00 PM
  • Saturday, Sunday & Public Holidays: 9:00 AM – 6:00 PM

By staying at Arkana Motor Inn & Terrace Apartments, you acknowledge that you have read, understood, and agreed to this Privacy Policy.